At Vemus, we strive to provide high-quality jewelry and a smooth shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is outlined below.
1. Return Eligibility
Customers may request a return within 7 days of receiving the order.
Items must be unused, unworn, and in their original packaging with all tags intact.
Returns will not be accepted for items that show signs of use, damage, or alteration.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized jewelry
Earrings (for hygiene reasons)
Items purchased during special clearance or final sale offers
3. Return Process
To initiate a return, please contact our support team with your order number and reason for return.
Email : vemuscom@gmail.com
Phone : +91-8739886971
4. Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days.
Refunds will be issued to the original payment method used during purchase.
5. Replacement & Exchange Delivery
If your return request is approved for a replacement or exchange, the new product will be shipped and delivered within 5–6 business days after the returned item has been received and inspected by our team.
6. Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning products.
7. Damaged or Defective Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.
8. Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
Email : vemuscom@gmail.com
Phone : +91-8739886971
Managed by : Aamod Mathur
Thank you for shopping with Vemus.